Retail Store Manager

Company Name:
Staff One, Inc.
Retail Store ManagerOreck Clean HomeHendersonville, TN
Department:RetailJob Status:Full Time
FLSA Status:Non-ExemptReports To:General Manager
Amount of Travel Required:NonePositions Supervised:None
Job Type:Regular
Work Schedule:Monday-Saturday: 10:00am-6:00pm and Sunday 12:00pm-5:00pm
The Store Manager is responsible and accountable for all facets of store operations including but not limited to product sales and pos transactions, product knowledge, customer service, product servicing, inventory, store appearance, end of day reconciliation and bank deposits. A Manager must have the ability to do the jobs as it relates to the physical and dexterity requirements, and be able to do the job as related to the service area work environment.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Product servicing that includes the servicing of Oreck products as well as other brand products. The Store Manager is responsible for the service work brought into the stores. Oreck Unlimited of NY expectations for service dollars are seven percent of total monthly store sales.
Inventory which includes ordering, receiving, and ongoing oversight and control. Inventory audits will be done on a quarterly basis. Inventory in the store should be rotated as to make sure older product goes out before newer products, sometimes that means shifting and restacking boxes.
End of day reconciliation includes balancing daily deposit sheets, entries into monthly report, cash drawer balance, e-mailing reports, calling Operations Manager with daily sales total, and making out bank deposit. These must be done end of day before leaving the store.
Bank deposits should be made daily prior to opening the store with Saturdays, Sundays, and Holidays being the expectations.
Maintain store appearance, this includes windows, carpets, floors, shelves, and bathrooms. The store should be dusted as needed and vacuumed end of the day before leaving the store.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Examine products purchased for resale or received for storage to assess the condition of each product or item.
Estimate consumer demand and determine the types and amounts of goods to be sold.
Keep records of purchases, sales, and requisitions.
Competency Statement(s)
o Accountability - Ability to accept responsibility and account for his/her actions.
o Communication, Oral - Ability to communicate effectively with others using the spoken word.
o Customer Oriented - Ability to take care of the customers' needs while following company procedures.
o Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
o Detail Oriented - Ability to pay attention to the minute details of a project or task.
o Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
o Friendly - Ability to exhibit a cheerful demeanor toward others.
o Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
o Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
o Management Skills - Ability to organize and direct oneself and effectively supervise others.
o Reliability - The trait of being dependable and trustworthy.
o Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
o Responsible - Ability to be held accountable or answerable for one's conduct.
Education:High School Graduate or General Education Degree (GED)
Experience:1 plus years of experience in related field
Other Requirements:
Customer service is a very important part of our business. Every attempt should be made to make our customers feel at home. A big smile, acknowledging the customer when the walk in the door, and then doing everything possible to make the customers visit a great experience. Whenever possible help carry the customers sold products to their vehicle. This includes vacuums being picked from service. Do what makes sense to assist the customer.
The office will have minimal noise levels. Work performed in the service area can be dirty and dusty at times. No smoking is allowed in the retail center.

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