Customer Service Representative
Hendersonville, TN Hendersonville, TN Full-time Full-time $21 - $23 an hour $21 - $23 an hour 13 hours ago 13 hours ago 13 hours ago ProTech Medical is looking for highly motivated individuals who want to be a part of our growing team!! On the job training provided We are currently seeking a CSR The CSR will report to the Director of Respiratory Clinical Services.
Monday-Friday / No Weekends / No nights / No On-call / No Holiday Work DUTIES/
Responsibilities:
1.
Comply with all applicable company policies, procedures, and patient protocols.
Comply with all current government regulations and professional standards respecting patient care.
2.
Develop/maintain technical knowledge of the respiratory products/services provided by ProTech and be able to provide information of same to others upon request.
3.
Educate patients in proper use and care of respiratory equipment, primarily PAP equipment in both the office and home settings.
4.
Inform the physicians and appropriate others of the changes in the patient's condition/status through reports and email, fax and telephone communications.
5.
Assist in resolving patient therapy and equipment problems.
6.
Perform troubleshooting and required maintenance checks on PAP related equipment, bag and tag ad enter into Brightree according to ProTech policy.
8.
Document/complete timely and accurately all therapy and patient interactions into Brightree along with appropriate paperwork according to ProTech policy.
.
9.
Assist compliance team with achieving ProTech patiet compliance goals.
10.
Maintain PAP pick up rates in accordance with ProTech goals.
11.
Deliver patient care in a professional and courteous manner meeting the customer services standards according to ProTech policy.
12.
Provide patient equipment and supplies according to the physicians' prescription while achieving ProTech goals and standards for same equipment and supplies 13.
Assist with implementation of quality improvement program to meet company and accreditation standards.
14.
All other duties as assigned JOB
Qualifications:
Minimum
Qualifications:
Associates Degree preferred, not required Experience in HME or Home Health industry or equivalent experience in respiratory therapy preferred, not required.
Effective verbal and written communication skills Must carry personal liability car insurance with a minimum limit of $100,000.
Required Knowledge/
Experience:
Knowledge of Respiratory Therapy and related HME equipment.
Required Licenses / Certifications:
POSITION REQUIREMENTS:
Courteous Customer Service (internally and externally) Must love helping People (both internally and externally) High level of attention to detail Able to manage multiple priorities and close the loop when interrupted Must be able to pass background requirements and drug screenings Must have valid driver's license with proof of clean driving record PHYSICAL DEMANDS:
Occasionally lift/move up to 50 lbs Ability to stoop, bend over, kneel, sit or stand for extended periods of times as needed to meet customer's needs While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms, and talk and hear.
The employee is required to sit and stand.
Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
This position requires the ability to drive an automobile Must be 21 years of age to comply with company auto insurance regulations.
PTM offers a competitive wage of $21-$23/hour, plus benefits which include:
paid holidays, PTO, group health insurance, as well as a retirement plan.
PTM is an Equal Opportunity Employer.
Job Type:
Full-time Pay:
$21.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Hendersonville, TN:
Reliably commute or planning to relocate before starting work (Required) Education:
Associate (Preferred)
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday-Friday / No Weekends / No nights / No On-call / No Holiday Work DUTIES/
Responsibilities:
1.
Comply with all applicable company policies, procedures, and patient protocols.
Comply with all current government regulations and professional standards respecting patient care.
2.
Develop/maintain technical knowledge of the respiratory products/services provided by ProTech and be able to provide information of same to others upon request.
3.
Educate patients in proper use and care of respiratory equipment, primarily PAP equipment in both the office and home settings.
4.
Inform the physicians and appropriate others of the changes in the patient's condition/status through reports and email, fax and telephone communications.
5.
Assist in resolving patient therapy and equipment problems.
6.
Perform troubleshooting and required maintenance checks on PAP related equipment, bag and tag ad enter into Brightree according to ProTech policy.
8.
Document/complete timely and accurately all therapy and patient interactions into Brightree along with appropriate paperwork according to ProTech policy.
.
9.
Assist compliance team with achieving ProTech patiet compliance goals.
10.
Maintain PAP pick up rates in accordance with ProTech goals.
11.
Deliver patient care in a professional and courteous manner meeting the customer services standards according to ProTech policy.
12.
Provide patient equipment and supplies according to the physicians' prescription while achieving ProTech goals and standards for same equipment and supplies 13.
Assist with implementation of quality improvement program to meet company and accreditation standards.
14.
All other duties as assigned JOB
Qualifications:
Minimum
Qualifications:
Associates Degree preferred, not required Experience in HME or Home Health industry or equivalent experience in respiratory therapy preferred, not required.
Effective verbal and written communication skills Must carry personal liability car insurance with a minimum limit of $100,000.
Required Knowledge/
Experience:
Knowledge of Respiratory Therapy and related HME equipment.
Required Licenses / Certifications:
POSITION REQUIREMENTS:
Courteous Customer Service (internally and externally) Must love helping People (both internally and externally) High level of attention to detail Able to manage multiple priorities and close the loop when interrupted Must be able to pass background requirements and drug screenings Must have valid driver's license with proof of clean driving record PHYSICAL DEMANDS:
Occasionally lift/move up to 50 lbs Ability to stoop, bend over, kneel, sit or stand for extended periods of times as needed to meet customer's needs While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms, and talk and hear.
The employee is required to sit and stand.
Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
This position requires the ability to drive an automobile Must be 21 years of age to comply with company auto insurance regulations.
PTM offers a competitive wage of $21-$23/hour, plus benefits which include:
paid holidays, PTO, group health insurance, as well as a retirement plan.
PTM is an Equal Opportunity Employer.
Job Type:
Full-time Pay:
$21.
00 - $23.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Hendersonville, TN:
Reliably commute or planning to relocate before starting work (Required) Education:
Associate (Preferred)
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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